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General 90-Day
Warranty
Quick Links:
When you purchase a part from Denton
County Auto Salvage, it is covered by our 90 Day Standard Part Warranty
as detailed below. This warranty sets forth what is and is not covered
and any limitations on what will be done when you make a claim against
our warranty. We are also members of ARA's Certified Auto Recycler and
Gold Seal Program. For more information and what this means to
you, please click on the GOLD SEAL link above.
Unless otherwise stated below, parts
purchased from Denton County Auto Salvage & UsedAutoPartStore under this
warranty program are covered by general accepted recycled parts
guidelines.
Some important points to remember about
our warranty are:
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Your warranty
begins on the day after the purchase date on your invoice.
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You acknowledge
that the part(s) or assembly(ies) purchased by Denton County Auto
Salvage and UsedAutoPartStore and covered by this agreement are used
components when purchased, unless otherwise stated in the auction
listing.
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We only cover the
items sold to you, subject to the limitations and exclusions
detailed below.
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REPLACEMENT BEFORE
REFUND: We will always opt to replace the failed part with a
like item before we offer a refund. If a replacement is found,
it will be sent to the same address as the original. We will
cover the cost of shipping the item to you.
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If we cannot provide a like replacement
within a reasonable amount of time (defined as 10 business days from
the date we acknowledge your notification), then we will provide you
with a choice of either obtaining a refund (less shipping and
handling costs) or continuing to search for a replacement.
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REFUNDS:
If the need to refund occurs, we will provide your refund in the
same method as you paid us. For example, if you paid us by
PayPal, we will refund by PayPal. The exception is if you paid
us in cash when you picked up the part. For cash paying
customers, you will be refunded by a Company Check.
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Because the item(s)
purchased from us will go on your vehicle, we will not provide any
warranty coverage or pay for any damage that might be caused to the
other parts of your vehicle. Additionally, we are not responsible
for any personal or property damage that might occur as a result of
our part failing.
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Labor to reinstall
a part that has failed is not covered unless the customer
specifically purchased a labor warranty. Additional information
about labor warranties is provided below.
EXTENDING YOUR WARRANTY:
If you wish to extend your warranty
beyond 90 days, you may do so by purchasing an extension to your
warranty. How long? How much do you want? Send us an
email or call us if you want to know more about extending your warranty.
IMPORTANT!!!
Customer must obtain and keep all paperwork associated with this
purchase and installation. This includes your original invoice,
receipts for any parts, supplies, installation, service, etc. All
paperwork will be required to validate any warranty claims.
There are specific requirements and
limitations on particular parts. Specifically engines, transmissions,
rear axle assemblies, and air conditioning compressors. Please
read and understand the following information:
ENGINES
Covered: All parts of a typical engine long block
assembly, including all internal lubricated parts, i.e. rings, pistons,
pins, crankshaft and main bearings, the connecting rods, rod bearings,
camshaft bearings, timing chain gears, rocker arms, valve springs, valve
guides, valve seats, valve push rods, valve lifters, and oil pump.
Covered: Cylinder head(s), engine block and
cylinder barrels if damaged solely as a result of the mechanical failure
of one or more of the internal lubricated components specified above.
Leaking cylinder head gaskets will be covered under this warranty at
Denton County Auto Salvage’s discretion. We reserve the right to
investigate the problem and determine if the problem is covered by this
warranty.
REQUIRED: All timing belts must be replaced. Timing
chains and all other timing components must be inspected and replaced as
needed per manufacturers specifications.
REQUIRED:
The cooling system of the engine assembly must be thoroughly flushed and
in good working order, including radiator and cooling fans. Due to
common intake gasket failures, the installer must inspect these and
replace at his discretion using manufacturers guidelines and
specifications.
REQUIRED:
External oil coolers and lines must be inspected flushed, and/or
replaced as per manufacturers specifications.
Not Covered: Oil and coolant
leaks. Accessory items, including, but not limited to: Electrical
components of all types (distributor, alternator, all sensors, spark
plugs, ignition systems, and electrical or electronic control devices),
fuel systems (including carburetors, fuel injection systems, fuel pump,
injectors), water pump, thermostat, soft plugs, manifolds, oil pan,
valve covers, pollution controls, gaskets, seals, filters, fluids,
installation supplies, mounts or linkages, intake manifold, intake
manifold gaskets. Any of these items that need to be replaced are the
responsibility of the purchaser.
Not Covered: Installation of
an engine for extreme applications such as any form of racing or
off-road use is not covered by this warranty and any engine used in such
a manner is sold “as is” (no warranty).
TRANSMISSIONS (STANDARD OR
AUTOMATIC) AND TRANSFER CASES
Covered: All internal lubricated parts contained
within the transmission or transfer case and the main housing of the
transmission or transfer case itself if damaged solely as a result of
mechanical failure of one ore more of the internal lubricated components
contained within the transmission case.
REQUIRED: The complete
hydraulic system of the transmission or transfer case must be flushed
(including the cooler/radiator and cooling lines) and new fluid
installed. A new filter and gasket set, front and rear seals, and
o-rings must be installed.
REQUIRED: All automatic,
automatic with overdrive, lock-up, and front wheel drive transmissions
must have their adjustments set by a certified installation shop with
proper resale permits immediately upon installation or warranty will be
void. This must be noted on any installation documentation. It is
recommended that only certified installation shops perform the
installation of these transmissions.
REQUIRED: All automatic
transmissions must have the torque converter installed per manufacturers
specifications.
REQUIRED: All
installations electronically operated automatic transmissions (ones that
have a computerized shift program) must following the original
manufacturer’s installation specifications and guidelines for resetting
the computer that controls the transmission. This must be noted on any
installation documentation. If we supply the transmission computer
with your purchase, you must use it in place of the one on the vehicle.
Not Covered: Hydraulic fluid
leaks. Accessory items including but not limited to: modulators,
governors, electrical controls, linkage or mounts, installation supplies
or fluids.
Not Covered: Installation of
a transmission for extreme applications such as any form of racing or
off-road use is not covered by this warranty and any transmission used
in such a manner is sold “as is” (no warranty). Additionally, if the
transmission is placed in a vehicle with oversized tires is sold “as is”
(no warranty).
REAR AXLE, FRONT AXLE, CARRIER,
DIFFERENTIAL ASSEMBLIES
Covered: All internal lubricated parts contained
within the housing of the rear axle assembly, carrier assembly or
differential and the main housing itself if damaged solely as a result
of mechanical failure of one ore more of the internal lubricated
components contained within the housing.
REQUIRED: The
lubricating fluid of the rear axle assembly, carrier assembly or
differential must be flushed and new fluid installed. New gasket set
and required seals must be installed.
Not Covered: Lubricating
fluid leaks. Accessory items including but not limited to: backing
plates, all brake system components, electronic/electrical controls,
cables, U-joints, shift solenoids, linkage or mounts, installation
supplies or fluids.
AIR CONDITIONING COMPRESSORS
Covered: All internal lubricated parts contained
within the housing of the air conditioning compressor and the main
housing itself if damaged solely as a result of mechanical failure of
one ore more of the internal lubricated components contained within the
housing. The clutch assembly is also covered.
REQUIRED: Air
conditioning compressors must be installed by an ASE qualified and
certified installation shop with proper resale permits or warranty will
be void. Installation documentation from an ASE certified shop is
required to validate any warranty claims.
REQUIRED: A new
receiver, dryer, and screen must be installed or warranty will be void.
This is to prevent any existing contamination from damaging the
purchased compressor. Purchase documentation of these items is required
to validate warranty claim.
Not Covered: Loss of
refrigerant (R12 or R134a). Damage to any system located near the
compressor. Installation supplies, mounts, belts, electrical/electronic
components.
COVERAGE AND
LIMITATIONS
Subject to the limitations stated in this
agreement, Denton County Auto Salvage agrees (at its election) to repair
or replace the purchased assembly or part if the covered assembly or
part fails as a result of the failure of one or more of the covered
items during the stated warranty period from the date of purchase
indicated on the original invoice, provided that the assembly or part
purchased is being used under the conditions and manner specified by its
original manufacturer. Extreme applications such as racing or
off-road use are not covered by this warranty and all parts sold for
such applications are “as is” (no warranty). If after the sale, the
assembly or part is discovered to be in a racing or off road
application, Denton County Auto Salvage reserves the right to void any
warranty obligations and claims immediately. This warranty is
not transferable.
USED COMPONENTS:
The customer acknowledges that the part(s) or assembly(ies) purchased by
the customer and covered by this agreement were used components when
purchased, unless otherwise stated.
REPLACED COMPONENTS:
In the event that Denton County Auto Salvage provides replacement
components to satisfy our obligation under this agreement, all parties
agree that the replacement components will be of like kind and quality
to the originally purchased parts and not to exceed the original
purchase price. A used part may not be replaced with a new part unless
agreed to by Denton County Auto Salvage and only when the customer pays
the difference between the price of a new and used component.
NUMBER OF CLAIMS:
During the stated warranty period, only one warranty claim may be
submitted. Once the claim has obligation has been satisfactorily
completed, the warranty is considered over.
WARRANTY ON REPLACEMENT COMPONENTS:
The warranty on any replacement components used to satisfy the warranty
claim is 90 days with no labor coverage. However, the customer has the
option of purchasing an extended warranty, including labor coverage, for
the replacement components.
LABOR TO REPAIR OR REINSTALL:
Denton County Auto Salvage will only pay for the labor to repair or
replace the affected components if a labor warranty is purchased at the
time of original sale. This is indicated on the original invoice as “+
Labor”. If this does not appear on the original invoice, then the
affected components will be replaced by used components of like kind and
quality to the originally purchased part, value not to exceed the
original purchase price and the cost of the removal and installation is
the responsibility of the customer.
LABOR TO REPAIR OR REPLACE PURCHASED
PART(S): Upon successful
determination by Denton County Auto Salvage that the failed part is
covered by this warranty agreement, and when the “LABOR TO REPAIR”
requirements above are met, we will pay for the labor for the repair or
removal/replacement of the failed part and installation of the
replacement component(s) at a certified repair facility of our
choosing. The amount of labor paid is determined by multiplying the
published book time for the R&I of such a repair times the repair shop's
per hour rate. Replacement supplies consumed during the repair are not
covered by this warranty. The labor warranty is limited to 90 days from
the original purchase date as shown on the invoice. TOWING:
If Denton County Auto Salvage elects to use a repair facility that
differs from the customer’s, the customer is responsible for any towing
or transportation of the affected vehicle to the chosen repair facility.
REIMBURSEMENT FOR PARTS:
Denton County Auto Salvage may elect to reimburse the customer for the
purchased part or assembly purchased from Denton County Auto Salvage for
an amount equal to, but not exceeding, the original purchase price for
the part or assembly covered under this agreement. However, the
original part or assembly must be returned to Denton County Auto Salvage
for the customer to receive this reimbursement. When and only if a
labor warranty is in effect will Denton County Auto Salvage pay a
reasonable allowance for the labor to remove the damaged part or
assembly. Please note: parts and supplies used in the removal of the
part are not included in this reimbursement.
IMPORTANT NOTES:
Denton County Auto Salvage reserves the
right to inspect the part or assembly covered by this agreement prior to
any repair, replacement, or reimbursement is authorized. Customer must
make the vehicle available for inspection to a Denton County Auto
Salvage employee or its agent.
AGREEMENT AND
WARRANTY IS VOID IF:
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Denton County
Auto Salvage is not provided a reasonable opportunity for inspection
of a covered part or assembly prior to removal, repair, or
replacement of any covered part. This includes removing the part or
assembly from the vehicle before Denton County Auto Salvage is
notified of a problem and is able to inspect the vehicle or
installation.
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The customer
disassembles or alters the part or assembly in any way, form, or
fashion. This includes installing additional parts not included
in the original equipment manufacturers design, such as “speed shop”
parts.
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The customer
purchases a replacement part from any other supplier before
notifying Denton County Auto Salvage or before Denton County Auto
Salvage can act upon its warranty obligations.
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Improper
installation where the customer does not follow the manufacturers
guidelines or have the installation done by a certified installation
shop as required.
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The customer does
not use correct tune up equipment, oil, fluids, seals, filters,
etc., prior to the operation of the purchased part or assembly.
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External cooling
equipment and lines are not inspected, flushed, or replaced as
needed and per manufacturer guidelines
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Timing belts have
not been replaced or the timing chain inspected and adjusted
(required for engine assemblies).
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The damage to the
part or assembly is caused by a non-covered part or any other part
or assembly not purchased from Denton County Auto Salvage.
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The customer fails
to follow the minimum maintenance requirements suggested by the
manufacturer and fails to provide the proper service documentation.
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HEAT TABS ARE
MELTED OR REMOVED.
CLAIM PROCEDURES
In the unlikely event of failure,
call us during normal business hours to inform us of the problem and to
provide the information listed below complete a Warranty Claim/Customer Service Request form. (click the
link). We will review the information provided and make contact
with you as soon as possible to resolve the issue. You may call
us, but we will still ask that you complete the form to document your
claim.
We will strive to keep the claim process as
simple and fair as possible. To help us with this, we require your
patience and some additional information:
Provide Denton
County Auto Salvage with information regarding what the part is and
what problem has occurred. Documentation regarding installation and
post installation maintenance is required at this point.
Provide us with the following
documentation:
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Documentation of who installed the
part and what was done to ensure the installation was correct.
Include the professional installer's invoice if you have it.
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Digital photo showing proof of
damage
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Digital photos of the vehicle's VIN
number
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Proof of regular maintenance during
the warranty period as recommended by the manufacturer in the
vehicle's Owner's Manual.
Provide Denton
County Auto Salvage with the opportunity to inspect the part. This
may occur at the vehicle’s existing location or at another facility
that Denton County Auto Salvage will designate. If the vehicle is
to be moved, the cost of towing and transportation is the customer’s
responsibility.
After inspecting
the vehicle, the results of the inspection will be documented and
show acceptance or denial of the warranty claim. Upon acceptance of
the claim a solution will be discussed with the customer. Upon
agreement of the solution, the solution will be acted upon. If the
claim is denied, the reason will be documented and explained.
Labor payments
will only be paid to the professional repair facility doing the work
and as outlined above. All labor claims require the following:
completed warranty claim form, a copy of the original installation
bill, and work order to repair the vehicle the second time. If
additional parts are required to complete the repair, these will be
discussed with Denton County Auto Salvage before their purchase and
will be provided at dealer’s wholesale price.
· The
following cannot be claimed under this agreement and are the
responsibility of the vehicle owner. All towing, downtime, rental cars,
hotel expenses, property damages, bodily harm, and any other losses or
damages are the responsibility of the customer or vehicle owner.
PLEASE NOTE that if all required
documentation is not supplied at the time of the claim, Denton County
Auto Salvage reserves to deny the claim and end its warranty
obligations.
WARNING:
Claim may be denied if it is found to be an installation issue and not a
defective part or component, or if failure is caused by some other
vehicle system, or if the failure is caused by a part or component not
supplied by Denton County Auto Salvage.
WARNING: Your warranty or
refund claim can be denied if it was determined that the part you
purchased was installed in an application that the part was not
originally designed for. This can include, but not be limited to,
"hot rod" applications, custom applications, race applications and
others.
STATEMENT OF
LIMITED WARRANTY: This
agreement is provided to the original purchaser and is non transferable,
and does not cover damage due to misuse, neglect, or accident. There
are no agreements or warranties expressed or implied outside of this
written agreement and to include warranties of merchantability or
fitness for a particular purpose other than those stated in this
agreement. Denton County Auto Salvage shall not be responsible in any
form or fashion for the payment of damages, other than the sums
specified in this agreement and limited warranty, for incidental or
consequential loss or damage arising from injuries, loss of use, loss of
time, rental vehicles, towing, shipping costs, or income as a result of
failure for any item contained within this agreement. Any litigation
resulting from this agreement must be filed in the county of Denton in
state of Texas.
NO OTHER AGREEMENTS
exist between Denton County Auto Salvage, UsedAutoPartStore and the
customer/purchaser except as stated in this agreement, the limited
warranty, and the original invoice.
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