We do our best to answer all email inquiries.  There are many reasons why you might not receive a response as fast as you want it.  Here are a few of them:

1. Please be a bit more patient with us.  We are just a two person team running a large number of auctions, so it might take a bit of time for us to get to your question or concern.

2. When you do ask us a question via the "Ask Seller a Question" or by direct email, you need to include the eBay Item number and Auction title in your email.  Otherwise, due to the volume of questions and auctions, we won't be able to respond.

3. We need to view the email address you have on file with eBay.  If you have changed it, or you block us from seeing it, we won't be able to respond to you.  Please check your My eBay settings to see if your email address is up to date and if you are allowing sellers to see it.

4. Be sure to check your junk mail folder, our response might have landed in there.

As long as there are more than 24 hours left in the auction, eBay policy does allow you to retract (cancel) your last bid.  Click this link to view the eBay help page explaining the rules and how to retract your bid.
 

As stated at the top of the auction listing, the parts in our auction are also available for local sale.  This means we have customers call to ask for and purchase the same parts you are watching and bidding on.  So if you are interested in a particular item, we encourage you to use the Buy It Now or Make Offer feature to secure your purchase as soon as possible.

If we have a chance to sell it for our local asking price, eBay policy allows us to end the auction early.  If you are bidding on the auction, will will inform you of what happened so you know and won't get mad.  If we have a like replacement for the part you are seeking, we will inform you so you have the chance to bid again or purchase with the Buy It Now feature.
 

On occasion, we wish to sell a higher priced item that we want to sell in auction format, but need to get at least a certain price for.  When we do this, we set a reserve, which is the minimum price we will sell the item.  If the final bid is more than 25% below the reserve price, then we will thank our highest bidder and relist the auction.  If the final bid is within 15-20% of the reserve, then we will contact the high bidder, inform them of the reserve price and ask if they wish to raise their bid to the reserve.  They have the option of declining.  If they accept, then the item is sold.  If they decline, then the item will be re-listed.

The reserve price will be declared in the auction listing.  We see this as only fair so that you can bid appropriately if you agree that the reserve is an attractive price.
 

The vast majority of our auctions are Fixed Price or "Buy It Now" listings.  Since we are extremely motivated to sell our parts, our customers are encouraged to use the "Make Offer" feature to see if we will accept an offer lower than our listed price.  We don't use any set formulas, however you might be surprised at the good deal we might accept.  For now, we personally review all offers that are within our range of acceptability.  Some really low offers with be automatically declined.  When this occurs, we encourage you to make a new offer until it is high enough for us to personally review.
 

If this has happened to you, our apologies for the inconvenience.  But to ensure the smooth flow of parts to our customers, we have established certain rules to keep the "speed bumps of commerce" to a minimum.  At this time, if the following applies to you, you will be blocked from bidding on our auctions:

1. Buyers who do not have a PayPal Account
2. Buyers who have received 2 Unpaid Item strikes within the past 6 months
3. Buyers who are registered in countries to which I don't ship.  (Remember, we do not sell or ship internationally. This includes Canada and Mexico)
4. Buyers who have a feedback score of -1 or lower
5. Buyers who are currently winning or have bought 5 or more of my items within the last 10 days but have yet to pay for them.

If are interested in one of our items and you feel that you have been improperly blocked, please contact us and we will work with you to resolve the issue.
 

If you wish to cancel your order, you must contact us immediately by calling our eBay Customer Service Department (1-800-245-0647, Mondays through Fridays, 8:00am to 4:00pm).  If we can stop the order before it is shipped you will receive a refund minus the eBay Final Value Fee but no shipping or restocking fee.. 

IMPORTANT:  If the order has already been shipped, then you will receive a refund of less a 10% restocking/relisting fee and the cost of outbound shipping.  We also have the following requirements.

• A RMA# (Returned Merchandise Authorization Number) is required.  Please see our Warranty FAQ for information. 

• No refund will be made until the part has been returned to us.  You must pay the shipping back to our facility and the part must arrive in the same condition as it left.  NOTE:  If you just refuse the delivery, we will deduct the cost of return shipping from your refund.

The one exception we have is if we provide you with the wrong part (for example, you ordered a headlight and we sent you a tail light, or your purchased the LH side and we sent the RH).  When this occurs, we will offer to replace your order with the correct item and pay all shipping costs, including the return of the wrong item.  Or you can elect to accept a full refund and we will send a call tag to have the incorrect item picked up at our expense.
 

We leave feedback once the customer has left feedback for us.  Once you have your item, it is greatly appreciated that you leave feedback for us.  Since building a good feedback record is important to us, you may receive a reminder to post positive feedback if you haven't done so within several days after receiving your item(s).

If for some reason you are not happy with your purchase or experience, please contact our customer service department at 940-387-5202 ext. 304 so we can help you solve the problem before posting negative feedback.

For more information on the eBay feedback system, please click this link.