At this time, we only ship items to the 50 United States, including Alaska and Hawaii.  The lower 48 states will receive ground service by UPS or Freight Truck.  Alaska and Hawaii will be accommodated by the appropriate UPS air service.  Customers in these two states need to be prepared to pay the appropriate shipping costs to receive their items.
 

You can expect most purchases to be delivered to their destination within five to ten (5-10) business days.  Most of the orders placed with us leave our facility within 1 to 2 business days after full payment has been made and received.

If your payment is done via a PayPal e-check, PayPal places a hold on the payment until funds have cleared your bank and their system.  Your part will be held until we are notified that these funds have cleared.  Once we receive notification, we will ship your part immediately.

UPS TRACKING:  On items that are shipped by UPS, tracking information is provided at the time we create the shipping label.  This information is provided by email.  Be sure your current email address on file with eBay and check your "junk" email box incase the information lands there.

USPS PRIORITY MAIL TRACKING:  On items that are shipped by US Postal Service Priority mail, we will provide you with the the tracking number as soon as we create the label.  But please note, the USPS does not provide as complete of a tracking system as UPS does.  Please see the US Post Office website (www.usps.com) for more information.

If you have been waiting over 15 business days for your order, and still have not received it, please review the information below for "Orders Not Received".
 

To protect both you and us from fraudulent transactions, we can only ship items to verified and confirmed addresses on file with PayPal.  If you call us direct to pay for your auction and use your Visa or Mastercard, we will only ship to to the address where you receive your statement.

.Please not that providing a shipping address other than these verified addresses could cause an unreasonable delay in receiving your part(s).
 

If you have won multiple auctions from UsedAutoPartStore and wish to combine them into one shipment, we will do our best to accommodate you.  Much of the time, we have setup our listings to automatically help you with this, especially on listings where we have more than one of the item available.  However, on occasion, we will need to manually adjust the shipping to what is fair to both of us.

If you purchase multiple items and the shipping is not automatically combined and reduced, please contact us right away before you make you complete the checkout process and make payment.  We need to combine the sales within our database and update eBay so that the correct items and total (with revised shipping) is shown on their end.

Please note, that by sending a PayPal or any other type of payment before we have had a chance to determine the revised shipping cost does not constitute UsedAutoPartStore's agreement to combine the orders.

If you submit payment by PayPal or another means without contacting us in advance, each auction, including the shipping, will need to be paid for separately.  You may also unnecessarily delay your order.  Please wait for us to talk with you and revise the shipping costs before you pay for your order.  We will determine a fair cost of shipping the combined order and if we can reduce the cost, we will.

PLEASE NOTE:  Airbags cannot be combined with any other orders due to the Federal requirements for shipping these items.

If you have any questions, please contact sales@dentonautosalvage.com regarding combining and payment of multiple items.  Be sure to include the eBay item numbers of the auctions you wish to combine.
 

If you have waited 14 days for normal delivery to occur and still have not received your order, please contact us at sales@dentonautosalvage.com. We also suggest double checking your tracking number to see what UPS or our Freight Carrier knows.  Be sure to include the eBay item number with your email.
 

Please allow us to select the best delivery method and carrier.  It is our experience that by allowing us to do so, we can providing you with both the best service and the lowest cost.  Additionally, please do not ask us to bill your shipping account or use a different carrier.  We appreciate you understanding.
 

Ground - The vast majority of our small packages weighing less than 150 lbs. are shipped UPS Ground or USPS Priority Mail.

Freight - UsedAutoPartStore/Denton County Auto Salvage will ship larger and heavier items on a commercial freight carrier.  Engines, transmissions, seats, bumper, doors, sets of wheels and other larger and heavier parts are examples of such items that will be shipped by motor freight.  The cost to ship these items starts at $100 and can be as much as $1000.  The final cost depends upon the distance, weight, and class of freight.  Items shipped by freight are banded on a 4x4 or 6x6 pallets and will either be shrink wrapped or have a crate built around them.  Freight items must be shipped to a commercial address with a loading dock and/or forklift capabilities.  If you do not have this available, we can ship the items to the closest freight terminal to your zip code.  We cannot ship freight items to a residential address.  You must supply your phone number, name of and address of the business we are shipping to.  If you do not supply these items, your order will be delayed.

Customer Pickup - If you live in the Dallas/Fort Worth area, you are welcome to arrange to pick up your item at our facility in Denton.  You must bring a copy of the proof of purchase with you to pick up your item.  CPU hours are Monday to Friday, 8:00am to 4:00pm.  We are not open on weekends.
 

Airbags (like the ones mounted in the steering wheel and dash) are considered Hazardous Materials by the Federal Department of Transportation (due to their explosive nature).  As such, there is an additional $50 handling surcharge to cover the additional cost of materials and handling required by Federal law.  This charge is in addition to the normal shipping and handling charges computed by the auction.  This surcharge is mentioned in the auction listing and will be included in the eBay shipping calculator.

.You are welcome to contact us about this requirement if you have any questions.