Before submitting a Warranty Claim/Customer Service Request, please read our warranty policy by clicking here.  Once you have determined that you have a valid warranty claim, please call our customer service department at the numbers listed above. click here to fill out our Customer Service Request form.  For further assistance, please send us an email.  Include eBay item number, name, and day time telephone number with any correspondence.
 

Many online sellers of auto parts do not offer a warranty for their used or recycled items.  At Denton County Auto Salvage, we are proud to offer a 90 Day Warranty on all of our items.  The only exception to this are supplemental restraint airbags (such as the ones mounted in the steering wheel or dash of your vehicle.

If desired, you can also extend your warranty to longer than 90 days.  For a reasonable increase in price, we will be happy to extend the warranty for as long as you like.

This link will take you to the details of our warranty:  90 Day Warranty
 

There are specific items that are and are not covered by our warranty for engines, transmissions, and A/C compressors.  These are detailed in our 90 Day Warranty.  Please click the link to view the warranty information for these items.
 

The year, make, and model of the vehicle that donated the part is listed on all of our auctions, as well as the known interchange information.  Interchange means that a different year/make/model of car might donate the part that fits your vehicle.  If an auction's terms state the years/makes/models or other applications for a part, those are the only years/makes/models or other applications that we guarantee that the part will fit.  It is the buyer's responsibility to research and determine whether the auction item(s) will fit on other vehicles or work in other applications.  We CANNOT tell you if a part will fit any other year/make/model or application that is listed in the auction.

We offer a 30-day return policy for any items that you wish to return to us.  But your refund will be less the outbound shipping and the eBay Final Value Fee plus you are responsible for the return shipping.  This policy works as follows:

1. If the part you purchased no longer functions, this is a warranty issue you and you must follow the guidelines for making a warranty claim.

2. Before you return anything, a Return Merchandise Authorization (RMA) must first be obtained from us.  You can do this by completing the completing the Customer Service Request form or by calling our office at 940-387-5202 ext. 304.

3. Once you have the RMA, you must ship the item back to us before you will receive a refund.  The cost of shipping the returned item to our facility is your responsibility.  Any items shipped to us "freight collect" will be refused.

4. The item must be returned in the same condition as it left.  If arrives damaged, or there is evidence of alteration, your request for a refund will be denied.

5. Once we have received your item back at our facility, it will be inspected.  When the item has passed inspection, you will be refunded your purchase price less the eBay Final Value Fee and the cost of the original shipping and handling.  Refunds are paid by the same means you paid us.
   For example:  You purchase a $60.00 item with a $12.00 flat rate shipping cost.  If you wish to return the item, your refund would be $42.00 ($60.00 - $6.00 (10%) - $12.00 (shipping) )

The one exception we have is if we provide you with the wrong part (for example, you ordered a headlight and we sent you a tail light or the auction listed and you purchased a passenger side part and we sent you the driver's side).  When this occurs, we will offer to replace your order with the correct item and pay all shipping costs, including the return of the wrong item.  Or you can elect to accept a full refund and we will send a call tag to have the incorrect item picked up at our expense.
 

Parts that are sold to you may have attached accessories that must be switched or removed to accommodate proper installation.  This is the responsibility of the customer and his/her installer.  Such accessories have been included to aid in the convenience of installation and are not covered by our warranty.  Examples of such parts include exhaust manifolds, flywheels, harmonic balancers, torque converters, etc.
 

The buyer hereby acknowledges that due to the nature of used auto and truck parts, and liability from Denton County Auto Salvage, UsedAutoPartStore from all causes shall be limited to the price paid for the goods sold or provided.  If a part sold by UsedAutoPartStore and Denton County Auto Salvage with a warranty fails to operate during the stated warranty period, liability shall be limited to the replacement of the part or a remedy not to exceed the price paid for the part, at UsedAutoPartStore's and Denton County Auto Salvage's discretion and option.

The warranty does not include labor and installation of the part sent to you to solve a warranty claim unless a labor warranty was purchased at the time of the original order.

We are not responsible for any injury or damages that occur as a result of installation or use of the parts that we sell to you.  The "Recommended Installation Procedures" that will be provided to you must be followed by the installer to maintain warranty coverage

The warranty does not cover shipping, freight, eBay and PayPal fees, or other similar costs.

All warranties are null and void if:

• The vehicle is converted from a private passenger use to commercial or fleet use, or is used for racing or other competition or off-road recreational purposes.

• Failure is caused by abuse, misuse, or modifications.  Included in this is neglect such as overheating the engine assembly.

• Failure is caused by using the part for any use than for what it was designed or intended or recommended by the original equipment manufacturer.

• The part fails or becomes defective due to the vehicle being involved in a collision.

• The part is installed or operated outside of the United States of America

• The installed heat tab center is melted or removed

• The part is sold "As Is" as indicated on the front of the invoice or in an auctions description and terms

• The part is sold to someone else.  We do not transfer the warranty and only the original buyer will be covered.

An additional limitation is for supplemental restraint system Airbags.  These airbags are always sold "As Is" and are not covered by any warranty of any kind.
 

If your part does not operate correctly during the stated warranty period after you have exhausted all possibilities with your professional installer, then read the particular section in our 90-Day Warranty document on what you need to do to file a claim.
 

We do our best to package your purchase to prevent any damage from occurring during shipping.  However, there is the rare occasion when something does happen.  You must inspect your purchased item(s) when you receive them.  If anything arrives damaged, immediately notify our Customer Service Department buy calling during business hours (M-F, 8:00am to 4:00pm) at 940-387-5202.

DO NOT SIGN FOR THE DAMAGED ITEM UNTIL YOU NOTIFY US AND RECEIVE INSTRUCTIONS.  Especially on items shipped by UPS and motor freight.  If you sign for the item without noting the damage on the carrier's waybill, you have released them from all liability and responsibility for causing the damage.  If you sign for a damaged item, you are indicating that you are accepting the item in its damaged state and may harm your chances of getting a refund.

You must retail all packaging materials and shipping documents so that we can properly investigate the cause of the damage and potentially file a damage claim with our shipping carrier.

All damage claims must be made within 3 calendar days of receipt of your item.